Outstanding people, plus outstanding dedication and teamwork, result in outstanding sales, service, and customer satisfaction. That’s what we believe. Our leadership team proudly supports this philosophy as the key to our success.

Our company has a reputation for honesty, fairness, courtesy and reliability in servicing our customers, driven in part by our leaders who have personally built relationships with our clients, business allies and others. Through efforts such as these, we will remain a leader in the vehicle fleet management industry.

Carl Ortell

Executive Leadership

Carl Ortell
Chief Executive Officer, Holman Automotive Group, Inc.

Carl A. Ortell was named CEO of Holman Automotive in 2015. Previously, Carl served as president of ARI from 2010-2015. Carl led the company through turbulent economic times while continuing to grow the business, expanding to new global markets, and most notably, building on the culture of learning and employee development that put ARI on FORTUNE’s 100 Best Companies to Work For list.

Carl, who holds a B.S. in Accounting from LaSalle University, joined the Holman family of companies in 1986 as an internal auditor, transferring to ARI in 1987. In his time with ARI, he served in multiple operational and financial positions with increasing responsibility, including chief financial officer and chief operating officer. As president, Carl built upon ARI's traditional strengths in the marketplace while expanding the company's offerings and developing ARI's presence in targeted industry segments. Together with the company's senior management team, he pursued a plan of strategic investment in three key areas - people, processes and technology - to ensure the company continues to offer its customers superior service and the most innovative solutions that deliver real results and drive efficiencies that lower a company's total cost of ownership.

Carl has long been active in many industry associations, including NAFA and the American Automotive Leasing Association (AALA). He currently serves as president for AALA, after having served as vice president of State Government Affairs. Until 2010, he also served as president and chairman of Global Fleet Services, Inc. (GFS), a premier alliance of fleet management companies founded in 1994 to offer comprehensive solutions to businesses worldwide.

Brian Bates

Executive Leadership

Brian Bates
Chief Operating Officer and Chief Financial Officer, Holman Automotive Group, Inc.

Appointed to COO in 2015, Brian is responsible for identifying potential synergies among Holman’s operating companies and implementing operational efficiencies across the various areas of business. As CFO, he is responsible for the global financial operations for all of Holman's operating companies. This includes ARI, Auto Truck Group, RMP and Holman’s retail operations.

Brian began his career with Holman in 1989, initially completing an internship as a service writer at Holman Ford, and then going on to complete an internship as an ASE-certified service technician in ARI's Call Center. Upon graduating from Rutgers University with a degree in Economics in 1991, he joined ARI full time as a financial analyst in the accounting department. Since then, Brian has held several management positions within ARI, most recently serving as senior vice president, Finance and CFO.

Steve Haindl

Executive Leadership

Steve Haindl
Executive Vice President, Technology and Innovation, Holman Automotive Group, Inc.

Steve is responsible for designing and executing the IT strategy for all of Holman's operating companies: ARI, Auto Truck Group, RMP and Holman’s retail operations.

From 2013-2015, Steve served as executive vice president, Technology and Innovation for ARI. His impact on ARI’s IT organization was profound. His experience and expertise strengthened many areas of the company through new products, partnerships and technologies.  He was also integral to ARI’s expansion in the UK and Europe.

Steve joined ARI in 2008 as vice president of IT. He formerly served as senior vice president and chief technology officer at Commerce Bank. He was promoted to ARI senior vice-president and CIO in 2010 and then to his current position in 2013.

He is a graduate of Drexel University and holds an MBA in technology management from the University of Phoenix.

Chris Conroy

Executive Leadership

Chris Conroy
President, ARI

Appointed in 2015, Chris is responsible for overseeing all of ARI's global operations.

Chris joined ARI in 1994 as part of the Canadian client services team and went on to serve in a variety of roles in the US and Canada, eventually becoming senior vice-president and chief operating officer of ARI’s Canadian business. Prior to his current role, Chris was executive vice-president, Global Operations and oversaw ARI’s operating divisions in Canada, Mexico, the UK, and continental Europe and was responsible for ARI’s sales, client relations, and marketing efforts globally.

Chris has been a key architect of ARI's strategy and its expansion into the European market. He led ARI’s most recent strategic planning initiative resulting in a focused approach to growth and service delivery through 2020. His leadership, strategic planning, and execution experience are invaluable to the company's global operations and overall success.

Chris attended the University of Ottawa and the Queen’s School of Business.

Bob White

Executive Leadership

Bob White
Executive Vice President and Chief Operating Officer

Bob uses his vast strategic and operational experience to oversee ARI’s North American operations, including vehicle supply chain, licensing and compliance, remarketing, fleet management and call center teams, as well as global product management.

Bob has been a key contributor to the development of in-house technologies, processes and design that allow ARI’s operations to deliver superior customer service and savings, including the expansion into Texas with the opening of the Grapevine and Houston call centers. 

Bob joined ARI in 1989 and managed three fleet management services areas before being promoted to director of fleet services in 2001 and then vice president of operations in 2005. He advanced to senior vice president of fleet management services in 2011.  Bob was promoted to his current position in 2013.

Bob received a Bachelor’s degree in Business Administration/Management from Albright College.

Mark Bryan

Executive Leadership

Mark Bryan
Senior Vice President of European Operations

Mark Bryan is ARI’s Senior Vice President of European Operations and is responsible for overseeing and managing the company’s European businesses. He played a critical role in ARI’s successful expansion into the UK in 2011 and its subsequent expansion into continental Europe in 2013. Mark has been directly responsible for the integration of the European businesses and has led the way in ensuring that ARI’s unique values, culture and partnership approach have been embraced and adopted.  He continues to lend his experience and his knowledge in support of ARI’s growth throughout the continent.

Mark joined ARI in 2007 as manager of vehicle acquisition. He was promoted to director of call center operations in 2010. In each of these positions, Mark undertook several significant initiatives that resulted in meaningful process improvements, improved efficiency and cost savings. He was promoted to vice president of European integration in 2011.

Mark’s previous work experience includes serving as vice president and general manager of Miller Truck Leasing Company, and several sales and management positions with Rollins Leasing Corp. He holds a B.S. in Business Administration, Rowan University.

Tim McHugh

Executive Leadership

Tim McHugh
Senior Vice President, North American Supply Chain

Tim joined ARI in 1989 and held many leadership positions within ARI’s Client Relations department from 1996 to 2012. After his long tenure in Client Relations, Tim is now responsible for vehicle Acquisition, Compliance, and Remarketing services for North America. His shift from client relations to these operational areas is in an effort to bring customer focus and efficiencies to ARI’s operational departments.

More recently, he oversaw the “One ARI” North American integration for these operational departments within ARI’s Canadian operations.

Tim earned a Bachelor’s degree in Management from St. Joseph’s University.

Rick Tousaw

Executive Leadership

Rick Tousaw
Senior Vice President & General Manager, Canada

Rick holds responsibility for all of ARI Canada, including sales and service and support for the North American operational team. Since joining ARI in 2010, Rick has held the position of vice president of operations and most recently, vice president of sales and marketing. 

Rick offers significant leadership skills and is a strong proponent of building solid relationships with customers and employees. Prior to joining ARI, Rick was employed by Molson Coors, serving as area vice president. He had been with Ocean Spray International and Unilever Canada Ltd as well. 

Rick has a Bachelor’s degree from the University of Toronto and has completed the Queen’s University Executive Development Program.

Gene Welsh

Executive Leadership

Gene Welsh
Senior Vice President, Global Sales & Marketing

Gene continues to shape the sales force to match the dynamics of the complex fleet market, where the company’s services offer the greatest value to fleets, and to align sales and customer service with the company’s team of vertical market experts.

Gene served five years with the United States Marine Corp before coming to ARI in 1987.  After spending time in the billing and truck acquisitions departments, he moved to the Chicago sales office, where he began a steady path of advancement from District Manager to Regional Sales Manager; Manager of vehicle acquisition department, Manager of client services, Vice President of Northern Sales Zone, and Vice President, Sales. Gene advanced to vice president of sales in 2004, senior vice president of sales and marketing in 2010 and senior vice president of U.S. sales, client relations and global marketing in 2013.

Denise Wildish

Executive Leadership

Denise Wildish
Senior Vice President, Global Service Excellence

Denise has held numerous leadership roles throughout her 20-year tenure with ARI in client relations, operations and most recently as vice president of Global Performance Excellence. She assumed her current role in January 2015.

Denise is responsible for ensuring that ARI delivers global service excellence at all times. She oversees ARI’s global client service strategy, strategic services and ARI’s Partners In Excellence quality assurance program, which includes quality and efficiency initiatives and employee engagement.

Throughout her career, Denise has been a key contributor toward the success of ARI’s Canadian operations including the creation of client focus groups, the implementation of service standards and has been critical to overall strategy development for ARI’s North American operations.

Denise has a Bachelor’s Degree from Ryerson University, completed the Queen’s Executive Development Program and has completed several other leadership programs with the Schulich School of Business and The Wharton School of the University of Pennsylvania.