Outstanding people, plus outstanding dedication and teamwork, result in outstanding sales, service, and customer satisfaction. That’s what we believe. Our leadership team proudly supports this philosophy as the key to our success.
Our company has a reputation for honesty, fairness, courtesy and reliability in servicing our customers, driven in part by our leaders who have personally built relationships with our clients, business allies and others. Through efforts such as these, we will remain a leader in the vehicle fleet management industry.
Carl A. Ortell is the president of ARI and is responsible for overseeing all of ARI's global operations. In his 27 years in fleet management, he has established himself as a leader both at ARI and within the industry, helping the company to substantially expand its global footprint, expand its range of services and products through strategic investment, and develop its workforce into one of the most respected and well-tenured in the business.
Carl, who holds a B.S. in Accounting from LaSalle University, joined the Holman family of companies in 1986 as an internal auditor, transferring to ARI in 1987. In his time with ARI, he has served in multiple operational and financial positions with increasing responsibility, including Chief Financial Officer and Chief Operating Officer before being appointed to his current role in 2010. Since becoming president, Carl has sought to build upon ARI's traditional strengths in the marketplace while expanding the company's offerings and developing ARI's presence in targeted industry segments. Together with the company's senior management team, he has pursued a plan of strategic investment in three key areas - people, processes and technology - to ensure the company continues to offer its customers superior service and the most innovative solutions that deliver real results and drive efficiencies that lower a company's total cost of ownership.
A leader within the industry as well, Carl has long been active in many of the leading industry associations, including NAFA and the American Automotive Leasing Association (AALA). He currently serves as President for AALA, after having served as Vice President of State Government Affairs. Until 2010, he also served as president and chairman of Global Fleet Services, Inc. (GFS), a premier alliance of fleet management companies founded in 1994 offering comprehensive solutions to businesses worldwide.
Chief Financial Officer, Holman Automotive Group, Inc.
Brian Bates is the chief financial officer for Holman Automotive Group, Inc., the parent company of ARI. As CFO, he is responsible for the global financial operations for all of Holman's operating companies. This includes automotive dealerships in New Jersey and Florida, ARI, RMP, and Auto Truck Group.
Brian began his career with Holman in 1989, initially completing an internship as a service writer at Holman Ford, and then going on to complete an internship as an ASE-certified service technician in ARI's Call Center. Upon graduating from Rutgers University with a degree in Economics in 1991, he joined ARI full time as a financial analyst in the accounting department. Since then, Brian has held several management positions within ARI, most recently serving as Senior Vice President, Finance and CFO.
Executive Vice President, Global Operations
Appointed in June 2012, Mr. Conroy oversees global operations for ARI, including ARI’s operating divisions in Canada, Mexico, the UK and continental Europe. Mr. Conroy is also responsible for ARI’s sales, client relations and marketing efforts globally. He joined ARI in 1994 as part of the Canadian client services team and went on to serve in a variety of roles in the US and Canada, eventually becoming senior vice-president and chief operating officer of ARI’s Canadian business. In his time with ARI, his leadership and strategic planning experience have been invaluable to the company's global operations and expansion. Mr. Conroy is one of five members of ARI’s executive committee.
Executive Vice President, Technology & Innovation
Steve is responsible for designing and executing the IT strategy for ARI that provides a competitive advantage for our customers. He is also responsible for infrastructure and networks, security, help desk, internal applications, budgeting, staffing and research and development for new technologies. Steve joined ARI in 2008 as our Vice President of IT. He formerly served as Senior Vice President and Chief Technology Officer at Commerce Bank.
Executive Vice President, Fleet Management
Bob oversees ARI's Client Relations, Fleet Management Services, and Vehicle Remarketing departments, and ARI’s six North American call centers. Bob joined ARI in 1989 and was manager for three operations areas at ARI before being promoted to Director and then Vice President of Operations.
Senior Vice President of European Operations
Mark Bryan is ARI’s Senior Vice President of European Operations and is responsible for overseeing and managing the company’s European businesses. He played a critical role in ARI’s successful expansion into the UK in 2011 and its subsequent expansion into continental Europe in 2013. Mark has been directly responsible for the integration of the European businesses and has led the way in ensuring that ARI’s unique values, culture and partnership approach have been embraced and adopted. He continues to lend his experience and his knowledge in support of ARI’s growth throughout the continent.
Mark joined ARI in 2007 as manager of vehicle acquisition. He was promoted to director of call center operations in 2010. In each of these positions, Mark undertook several significant initiatives that resulted in meaningful process improvements, improved efficiency and cost savings. He was promoted to vice president of European integration in 2011.
Mark’s previous work experience includes serving as vice president and general manager of Miller Truck Leasing Company, and several sales and management positions with Rollins Leasing Corp. He holds a B.S. in Business Administration, Rowan University (formerly Glassboro State College).
Senior Vice President, Global Manufacturing Services
Frank oversees the ARI licensing and compliance services and vehicle acquisition and supply chain. After joining ARI in 1983, Frank has held managerial and sales positions within the company, served as Vice President of Operations and Senior Vice President of Operations.
Senior Vice President, North American Supply Chain
Tim joined ARI in 1989 and held many leadership positions within ARI’s Client Relations department from 1996 to 2012. After his long tenure in Client Relations, Tim is now responsible for vehicle Acquisition, Compliance, and Remarketing services for North America. His shift from client relations to these operational areas is in an effort to bring customer focus and efficiencies to ARI’s operational departments.
More recently, he oversaw the “One ARI” North American integration for these operational departments within ARI’s Canadian operations.
Tim earned a Bachelor’s degree in Management from St. Joseph’s University.
Senior Vice President & General Manager, Canada
Rick is responsible for all of ARI’s Canadian operations, including the direct oversight of sales and client service. Rick joined ARI in 2010 as Vice President of Operations, after many years of leadership experience in the consumer products and beverage industries. Prior to his current role, he served as Vice President of Sales and Marketing.
Senior Vice President, Global Sales & Marketing
Gene joined ARI in the fleet management services area in 1987. After spending time in billing and truck acquisitions departments, he moved to the Chicago sales office, where he began a steady path of advancement from District Manager to Regional Sales Manager; Manager of vehicle acquisition department, Manager of client services, Vice President of Northern Sales Zone, and Vice President, Sales. Today, he is responsible for the sales and sales support efforts of all U.S. sales offices, including the Marketing and Strategic Consulting teams which oversee ARI's Sustainability Program.
Senior Vice President, Global Service Excellence
Denise is responsible for ensuring that ARI delivers global service excellence at all times. She oversees ARI’s global client service strategy, strategic consulting, and quality and efficiency initiatives including Partners in Excellence. After joining ARI in 1994, Denise has served in various leadership roles in the client relations area.