Our Executive Team

Our name stands for transparency, fairness and reliability in servicing our customers and dealing with our partners, driven in part by our leaders who have personally built relationships with our customers, business allies and others. Through efforts such as these, we will remain a leader in the vehicle fleet management industry.

Chris Conroy

President, ARI

Appointed in 2015, Chris is responsible for overseeing all of ARI’s global operations. Chris joined ARI in 1994 as part of the Canadian client services team and went on to serve in a variety of roles in the US and Canada, eventually becoming senior vice-president and chief operating officer of ARI’s Canadian business. Prior to his current role, Chris was executive vice-president, Global Operations and oversaw ARI’s operating divisions in Canada, Mexico, the UK, and continental Europe and was responsible for ARI’s sales, client relations, and marketing efforts globally.

Chris has been a key architect of ARI’s strategy and its expansion into the European market. He led ARI’s most recent strategic planning initiative resulting in a focused approach to growth and service delivery through 2020. His leadership, strategic planning, and execution experience are invaluable to the company’s global operations and overall success. Chris attended the University of Ottawa and the Queen’s School of Business.

Bob White

Executive Vice President and Chief Operating Officer, ARI

Bob uses his vast strategic and operational experience to oversee ARI’s North American operations, including vehicle supply chain, licensing and compliance, remarketing, fleet management and call center teams, as well as global product management. Bob has been a key contributor to the development of in-house technologies, processes and design that allow ARI’s operations to deliver superior customer service and savings, including the expansion into Texas with the opening of the Grapevine and Houston call centers.

Bob joined ARI in 1989 and managed three fleet management services areas before being promoted to director of fleet services in 2001 and then vice president of operations in 2005. He advanced to senior vice president of fleet management services in 2011. Bob was promoted to his current position in 2013. Bob received a Bachelor’s degree in Business Administration/Management from Albright College.

Mark Bryan

Senior Vice President of European Operations, ARI

Mark Bryan is ARI’s Senior Vice President of European Operations and is responsible for overseeing and managing the company’s European businesses. He played a critical role in ARI’s successful expansion into the UK in 2011 and its subsequent expansion into continental Europe in 2013. Mark has been directly responsible for the integration of the European businesses and has led the way in ensuring that ARI’s unique values, culture and partnership approach have been embraced and adopted.

He continues to lend his experience and his knowledge in support of ARI’s growth throughout the continent.
Mark joined ARI in 2007 as manager of vehicle acquisition. He was promoted to director of call center operations in 2010. In each of these positions, Mark undertook several significant initiatives that resulted in meaningful process improvements, improved efficiency and cost savings. He was promoted to vice president of European integration in 2011. Mark’s previous work experience includes serving as vice president and general manager of Miller Truck Leasing Company, and several sales and management positions with Rollins Leasing Corp. He holds a B.S. in Business Administration, Rowan University.

Tim McHugh

Senior Vice President, North American Supply Chain

Tim joined ARI in 1989 and held many leadership positions within ARI’s Client Relations department from 1996 to 2012. After his long tenure in Client Relations, Tim is now responsible for vehicle Acquisition, Compliance, and Remarketing services for North America. His shift from client relations to these operational areas is in an effort to bring customer focus and efficiencies to ARI’s operational departments.

More recently, he oversaw the “One ARI” North American integration for these operational departments within ARI’s Canadian operations. Tim earned a Bachelor’s degree in Management from St. Joseph’s University.

Rick Tousaw

Senior Vice President & General Manager, Canada

Rick holds responsibility for all of ARI Canada, including sales and service and support for the North American operational team. Since joining ARI in 2010, Rick has held the position of vice president of operations and most recently, vice president of sales and marketing.

Rick offers significant leadership skills and is a strong proponent of building solid relationships with customers and employees. Prior to joining ARI, Rick was employed by Molson Coors, serving as area vice president. He had been with Ocean Spray International and Unilever Canada Ltd as well. Rick has a Bachelor’s degree from the University of Toronto and has completed the Queen’s University Executive Development Program.

Gene Welsh

Senior Vice President, Global Sales & Marketing

Gene continues to shape the sales force to match the dynamics of the complex fleet market, where the company’s services offer the greatest value to fleets, and to align sales and customer service with the company’s team of vertical market experts.

Gene served five years with the United States Marine Corp before coming to ARI in 1987. After spending time in the billing and truck acquisitions departments, he moved to the Chicago sales office, where he began a steady path of advancement from District Manager to Regional Sales Manager; Manager of vehicle acquisition department, Manager of client services, Vice President of Northern Sales Zone, and Vice President, Sales. Gene advanced to vice president of sales in 2004, senior vice president of sales and marketing in 2010 and senior vice president of U.S. sales, client relations and global marketing in 2013.

Denise Wildish

Senior Vice President, Global Service Excellence

Denise has held numerous leadership roles throughout her 20-year tenure with ARI in client relations, operations and most recently as vice president of Global Performance Excellence. She assumed her current role in January 2015.
Denise is responsible for ensuring that ARI delivers global service excellence at all times. She oversees ARI’s global client service strategy, strategic services and ARI’s Partners In Excellence quality assurance program, which includes quality and efficiency initiatives and employee engagement.

Throughout her career, Denise has been a key contributor toward the success of ARI’s Canadian operations including the creation of client focus groups, the implementation of service standards and has been critical to overall strategy development for ARI’s North American operations. Denise has a Bachelor’s Degree from Ryerson University, completed the Queen’s Executive Development Program and has completed several other leadership programs with the Schulich School of Business and The Wharton School of the University of Pennsylvania.


Sharing more of our story with you so you can learn more about our people, processes and technology.

Why ARI – In One Word

We asked employees what it means to be part of a company recognized by Fortune magazine as one of the “100 Best Companies to Work For” and this is what they said – in just one word.


Corporate Overview

“It” is what drives ARI to succeed. “It” is what is taking ARI to new heights. Our clients and prospects feel “It”. Learn what “It” is all about.


ARI Evolution

Learn how ARI has thrived throughout the decades and has grown to become the largest privately held fleet management company in the world.


Creating Raving Fans

At ARI, we believe every day is a chance to do more, to deliver the best and to exceed expectations. Every day is an opportunity to do something great. Learn why at ARI we don’t just want casual fans – we want raving fans.


ARI Canada

Learn about ARI Canada. Hear from executives about the company's culture and customer centric approach to fleet management.


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