Our industry is as volatile as the stock market and also subject to the commodities of our trade. Aspects like rising interest rates, fleet vehicle availability, the volatile cost of fuel, and environmental and other regulations requiring 100% compliance are simply out of our control. With so much uncertainty, companies need a fleet company who can keep their vehicles on the road, drive their vehicle fleet costs down, and most of all, answer the phone at 3 AM.
Partners In Excellence® (PIE), ARI’s own fleet-specific quality assurance program, offers this security. Started as a means for ensuring 100% customer satisfaction, PIE evolved to encompass a number of core requirements:
Client Relationship Monitoring
Our relationships are the most important aspect of our fleet company. We’re determined to provide you with complete satisfaction. To assure you that you’re getting the very best that ARI has to offer, we monitor our client relationships in order to quickly identify and solve any fleet management issues that may arise.
Performance Management
Our fleet company goals are focused on your own with a commitment to driving measurable value for our partners. Out of our 50 PIE goal checkpoints, we establish a relevant list, catered to the specific needs of your company. The final result is a vehicle fleet which provides your company with cost savings, efficiency, and productivity that combine to provide you with real value as an ARI partner.
Employee Rewards
Rewards include a year-end bonus for employees based on our achievement of the Performance Management goals. Partner of the Month and Partner of the Year awards bring additional financial incentives to employees. The Partner of the Year honor also includes induction to ARI’s esteemed Circle of Excellence.
Customer Satisfaction Incentives
Dedication isn’t just a corporate “buzz” word to us—if your problem is not resolved to your satisfaction within thirty days, you will receive a $5,000 invoice credit.
We also embrace feedback—anything to help us perform at our best. So if we implement your “Why haven’t we thought of that before?” solution across our entire client base, you’ll also receive a $5,000 credit.
Combined, these strategies enable ARI to maintain the highest standard for quality in our industry and help our fleet management customers achieve their greatest savings and efficiencies.