In a recent interview conducted by Automotive Digest, Bill Kwelty, ARI’s senior vice president and chief quality officer, talks about ARI’s award winning Partners in Excellence Program ®, or PIE. PIE was developed in 1989 as an employee based quality assurance program designed to ensure 100 percent customer satisfaction. PIE is the only fleet–specific quality assurance program in the industry. Kwelty said, “The program has helped to galvanize and motivate everyone at ARI in a very real, tangible way.”
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