ARI a Finalist in 2014 Stevie Awards for Sales & Customer Service
MT. LAUREL, NJ (February 4, 2014): ARI®, a leading global fleet services provider specializing in complex car and truck fleets, is among the finalists named for Customer Service Training Team of the Year in the eighth annual Stevie® Awards for Sales & Customer Service.
These awards recognize the achievements of sales, business development, customer service, and call center professionals worldwide. More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of 129 preliminary judges.
ARI is a finalist in the Customer Service Training Team of the Year category. ARI’s three United States call centers employ 350 service technicians to oversee customers’ vehicle maintenance and repairs. They also work with 116,000 shops nationwide to verify purchase orders and negotiate pricing. ARI technicians handle more than 3.5 million calls annually and achieve more than $10 million in client savings each month through negotiated costs and warranty recovery.
To prepare these technicians to achieve success, the ARI Call Center Training Team has established a three-phase training program that spans four months. A new training session starts each month with new technicians completing nearly 90 hours of training before being turned over to the authority of a call center supervisor.
“Providing exceptional customer service is essential to ARI’s success, so our technicians need top-notch training before taking calls,” commented ARI Vice President of Call Center Operations Ted Davis. “The Call Center Training Team gives new technicians the knowledge they need to manage call volume, achieve client savings and exceed client expectations for customer service.”
The final results will be announced during a gala banquet on Friday, February 21 at the Bellagio Hotel in Las Vegas, Nevada. Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.