Award honors leaders whose commitment to service excellence sets the bar for customer experience
MOUNT LAUREL, NJ (October 31, 2018) – ARI®, a leading global fleet services provider specializing in complex car and truck fleets, today announced that Denise Wildish, senior vice president of service excellence, is among the 2018 winners of the second annual FORTUNE™ Partners Top Service Leaders Award, an initiative underwritten by Salesforce. The award recognizes visionary leaders who embrace the difficult challenges of constantly shifting customer expectations through fresh insights, strategies and tactics.
“I’m extremely honored to represent ARI and be among the recipients of this year’s Top Service Leaders Award. This recognition is truly a testament to our vibrant corporate culture that emphasizes service excellence, empathy, collaboration and trust,” said Wildish. “The principles of our culture are embodied by our award-winning Partners in Excellence program which recognizes and rewards employees for achieving service-focused quality assurance goals and delivering performance excellence that further enhance our customers’ experience.”
Wildish is one of 10 winners selected from more than 300 nominees. Other honorees include Wildish’s executive peers from iconic, global organizations such as Aflac, Marriott, Synchrony, and Thomson Reuters to name a few.
A five-person panel of FORTUNE editors and customer service experts reviewed the pool of nominees and selected 30 finalists. The panel then evaluated the finalists’ response to a questionnaire which focused on the role contact centers play in their digital transformation, how they integrate field service into customer service, and how they use cognitive tools such as artificial intelligence to enhance customer experience. Judges selected these themes because they reflect the cutting-edge thinking of leaders in customer care.
The 2018 award winners were celebrated last month during Salesforce’s annual Dreamforce conference in San Francisco, California. Download the complete article for additional information and to view the entire list of 2018 award winners. For additional information, please visit ARIFleet.com.