There’s No One-Size-Fits-All Solution for Maintenance Outsourcing
Many vocational fleets benefit from using a mix of in-house repair facilities and external vendors to maintain vehicles vital to daily business operations. This balance often helps control operating expenses and minimize downtime of specialized units. However, it is important to remember that there’s no one-size-fits-all solution for maintenance outsourcing.
ARI’s Vice President of Global Strategic Services Charlie Guthro recently discussed maintenance outsourcing with Utility Fleet Professional, highlighting some common mistakes to avoid when developing your strategy. Guthro notes one of the most common mistakes is losing visibility of outsourced maintenance services.
“Fleets should ensure they have the right level of data to effectively manage the quality and costs of external service providers,” said Guthro. “Some fleets struggle to maintain oversight of vendors when repairs are outsourced frequently, taking for granted that the work is being properly completed and for a fair value. They need to define the data metrics that will help them oversee costs and identify potential repeat repairs from the same vendors.”