ARI Receives Two Confirmit ACE Awards for Customer Service Excellence
Annual award honors organizations committed to listening to the voice of the customer and driving change to deliver a world-class customer experience
MOUNT LAUREL, NJ (July 8, 2019) – ARI®, a leading global fleet services provider specializing in complex car and truck fleets, today announced the company has been honored with two 2019 Confirmit Achievement in Customer Excellence (ACE) awards in the Voice of the Customer and B2B categories. The annual ACE award program recognizes businesses that seek to better understand the customer experience and apply that insight to enhance processes, procedures and products to achieve customer service excellence.
“We are extremely honored to be among the recipients of this year’s ACE Awards. We’ve made a concerted effort to amplify the voice of our customers across our entire organization to ensure our service-oriented culture continues to thrive and evolve and this award is further validation of those efforts,” said Denise Wildish, senior vice president of service excellence, ARI. “With a precise understanding of our customer’s relationship with ARI and what they value, we’re able to make sure our strategic priorities align with what truly matters to our customers.”
Confirmit’s ACE Awards program was established in 2005 to recognize outstanding achievement in customer experience across six categories. The Voice of the Customer category honors companies who have developed a strategic approach to listening to customers and are using that voice to drive change. Award winners in the B2B category are recognized for enabling their account management teams to gather insight and better understand the health of their account portfolio.
“We are delighted to honor ARI with two 2019 Confirmit ACE Awards” said Ken Østreng, CEO of Confirmit. “Customer Experience is a critical component of great business decision making and it is wonderful to be able to recognize organizations who truly understand this. The Confirmit team is proud to work with companies who are committed to a customer centricity across the entire experience ecosystem.”
This year’s program boasted a competitive applicant pool from a wide range of industries and countries around the world, including Australia, Canada, Norway, the UK and the United States. Recipients of the Confirmit ACE Awards demonstrate dedication to their customers and a successful application of the Voice of the Customer program to develop insights that enable smarter decisions and better business outcomes.
To learn more about the Confirmit ACE Awards or to view the entire list of this year’s honorees, visit Confirmit.com.